Services of the Clínica Universidad de Navarra

We strive every day with the only desire to offer the most advanced treatments and provide excellent treatment.

Learn about all the services that the Clinic makes available to its patients and families.
(available in spanish)

During these months of the COVID-19 pandemic, the services offered by the Clinic have been subject to change.

Please contact us if you have any questions or needs.

Patient Servic

The aim of the Clinic's Patient Service is to help you solve any need, problem or incidence that you might have during your stay or visit to the Clinic.

The department manages everything related to information, orientation and processing of suggestions and complaints received from patients and their families.

Imagen del icono de la consulta de Segunda Opinión. Clínica Universidad de Navarra

We will assist you in everything you need

If you wish to make a suggestion to improve the service we offer, you can do so by filling out this form

TIMETABLES

Monday to Friday

08:00 to 19:00 h.

LOCATION

The Patient Attention Service of the Pamplona Office is located on the first floor of the University of Navarra Clinic.

The offices are located in the corridor that leads to the Phase 3 elevators, in front of the stairs that go down to the basement.

TIMETABLES - DAY ACCOMMODATION

Monday to Friday

08:00 to 22:00 h.

Saturdays

09:00 to 13:30 and 16:00 to 19:00 h.

Sundays

13:00 to 21:00 h.

NON-PATIENT SCHEDULES - OVERNIGHT ACCOMMODATIONS

Access to the room is at the patient's request, taking into account the opening hours of the clinic's doors.

SERVICES

The rooms have full bathroom, telephone, television and wifi.

CONTACT

Mail: atpacientecun@unav.es

Phone: (+34) 948 255 400

 Parking

The Clinic has a paid public parking lot for patients and visitors, located in the Consultation area.

You can access it through Irunlarrea Street, perpendicular to Pío XII Avenue and located to the left of the Clinic's main entrance. Once on this street, you will find the entrance to the parking lot at the first traffic circle.

RATES

1st hour

2,25 €

8 hours

9,50 €

From 9 h. to 24 h.

10,00 €

SCHEDULES

24 hours a day

*Rates updated in August 2018. For more information, you can call to the telephone of the parking: (+34) 948 274 916

 Cafeteria

The Clinic's Cafeteria is located on the first floor. It offers patients, families and visitors a restaurant service (menu, daily menu, combined dishes and special diets) and bar.

Its ample schedule allows visitors to access it at any time of the day, as well as to request take-out meals.

PRICES

Menu of the day

13,50 €*

SCHEDULES

Weekdays, from 08:00 to 22:00

Weekends and holidays, from 08:00 to 21:30

*prices updated in September 2018

 Cash Machines

On the first floor you will find ATMs from different banks, available for the convenience of patients and companions.

The ATMs are accessible for Servired, 4B and Euro6000 cards.

 Chaplaincy

The Chaplaincy is a service of human and spiritual care and of the administration of the Sacraments (especially Penance, the Holy Eucharist, and the Anointing of the Sick) that the University of Navarra Clinic offers to the sick and those who accompany them.

If you belong to another religious confession, the chaplains can facilitate contact with you so that you can receive spiritual care.

Our chaplains are always available to attend to the sick, at any time, and periodically visit the hospitalization floors to talk with patients and those accompanying them who wish to do so.

The Oratory is located on the 1st floor of the Clinic.

Oratory

The Oratory is open from 07:00 to 09:30 and from 10:30 to 22:30.

Confessions

Available 15 minutes before each celebration of the Holy Mass.

Masses

Working days:
7:25, 8:00, 13:30, 19:00

Sundays and holidays:
8:00, 19:00

The office of the Chaplaincy Service is located on floor -1, next to the Oratories.

Director:

Fr. Claudio Urbano

Secretarial attention:

Fr. Jesús Ruiz de Gaona

Chaplains:

Fr. Luis Alfonso de Blas Arroyo
Fr. Miguel Angel Monge
Fr. Angel Roitegui Ortiz de Zárate
Fr. Fernando Vidal

 Lockers and safe deposit boxes

The Clinic offers a free luggage service for patients who arrive with suitcases, bags or any type of luggage. 

The two main entrances to the Clinic have a left-luggage service at their respective information offices (main entrance hall - Avenida Pío XII - and external consultation hall - Avenida Irunlarrea-).

It is recommended not to bring valuables. If you do bring them, you may deposit them for safekeeping at the Admission Service.

 Travel Management

The Clinic offers patients a free service of information, management and reservation of transportation and accommodation.

Through the Call Center, the Clinic works with a travel agency to facilitate the arrival and stay in Pamplona of its patients and their companions.

Likewise, the Clinic has rooms within the hospital center where relatives of admitted patients can stay if they wish.

The Travel and Accommodation Management Service is attended by the Clinic's Call Center, available 365 days a year, 24 hours a day, on (+34) 948 255 400.

For questions about the accommodation service for family members within the Clinic, you should contact the Admission Service:

Monday to Friday: 8 to 22 h.
Saturdays: 9 to 13:30 h and 16 to 19 h.
Sundays: 13 to 21 h.

Mail: atpacientecun@unav.es

 Bookshop

On the first floor, next to the main entrance (Avenida Pío XII), is the bookstore with a wide selection of books on narrative, thought and children's and young people's literature.

There is also a daily press, magazines and stationery products. 

The bookstore has a gift section where you can choose, among other products, jewelry, accessories, institutional items, as well as toys, stuffed animals and other gifts for children.

Working days

08:30 to 20:00 h.

Saturdays

09:00 to 14:00 h.

Sundays and holidays

09:00 to 14:00 h. and 16:30 to 19:30 h.

JULY AND AUGUST

Working days

09:00 to 14:00 h. and 16:30 to 19:30 h.

Saturdays

09:00 to 14:00 h.

Sundays and holidays

09:00 to 14:00 h.

 WiFi

You can access a Wi-fi connection from any mobile device through the AbiertaCUN network. You will be asked for a mobile number to which you will be sent a code with which to complete registration in order to use the network.

If you are hospitalized at the Clinic, you will be given your passwords when you check in.

Patient Service

The objective of the Clinic's Patient Service is to help you solve any need, problem or incident that you may have during your stay or visit to the Clinic.

The department manages everything related to information, guidance and processing of suggestions and complaints received from patients and their families.

Imagen del icono de la consulta de Segunda Opinión. Clínica Universidad de Navarra

We will assist you in everything you need

If you would like to send us any suggestions to improve the service we offer, you can do so by filling out the following form

Hours of operation: 8 a.m. to 7 p.m.

LOCATION

The Patient Attention Service of the Madrid Headquarters is located on floor 0.

The offices are located in the access corridor to the Emergency Department, behind the Admissions Department.

 Parking

The Clinic has a paid parking lot for patients and visitors, located in the Clinic's own building.

 Cafeteria

The Clinic's Cafeteria is located on the first floor.

Bright and comfortable, it offers patients, relatives and visitors a restaurant service (à la carte, menu of the day, combined dishes and special diets) and bar.

Its extensive opening hours allow visitors to have access at any time of the day, as well as to order take-out meals.

Cafeteria hours: 8 a.m. to 8 p.m.

It has a restaurant (à la carte or menu) and bar service.

 Cash Machines

On the first floor you will find a MasterCard ATM available for the convenience of patients and accompanying persons.

It is located next to the public cafeteria on Floor 0.

 Chaplaincy

The Chaplaincy is a service of human and spiritual care and administration of the Sacraments (especially Penance, the Holy Eucharist and the Anointing of the Sick) that the University of Navarra Clinic offers to the sick and those accompanying them.

If you belong to another religious denomination, the chaplains can facilitate contact with you so that you can receive spiritual care.

Our chaplains are always available to care for the sick, at any time, and periodically visit the hospital floors to talk with patients and their companions who wish to do so.

The Oratory is located on floor -1 of the Clinic.

Oratory

The Oratory is open from 6:30 am to 9 pm.

Confessions

The confessionals are usually open from 11:30 am to 2:00 pm and from 5:00 pm to 8:00 pm.

Masses

Weekdays:
7:20, 14:10

Saturdays:
19:45

Sundays and holidays:
11:00

Televised Mass: The Mass of the Pamplona headquarters is transmitted daily at 12:00 noon through closed-circuit television. Telephone: 7456

If you need any information or assistance, you may contact the chaplain:

Fr. Vicente Aparicio

 Lockers and safe deposit boxes

The Clinic offers a free left-luggage service for patients arriving with suitcases, bags or any type of luggage. 

It is recommended not to bring valuables. If you do bring them, you may leave them for safekeeping at the Admissions Service.

Imagen del servicio de Admisión de la Clínica Universidad Navarra en Madrid

Opening hours:

Weekdays: from 10h to 14h and from 16h to 19h.

Saturdays: from 10am to 2pm 

 WiFi

You can access a Wi-fi connection from any mobile device through the AbiertaCUN network. You will be asked for a cell phone number to which you will be sent a code to complete the registration in order to use the network.

If you are hospitalized at the Clinic, when you are admitted you will be given your passwords to connect.

Safer than ever to continue taking care of you

We update safety protocols weekly with the latest scientific evidence and the knowledge of the best international centers with which we collaborate.