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Cookie Policy

1. Who is responsible for processing your data?

Your personal data will be processed by the company “Clínica Universidad de Navarra” (hereinafter, CUN), NIF: R3168001J, with its registered office at Avda. PIO XII, NUM 36, CP: 28108, Pamplona (Navarra).
You may contact our Data Protection Officer at the following email address: dpocun@unav.es.

2. For what purpose do we process your personal data?

  • Contact and user management: The personal data of users who contact CUN through our social media profiles will be processed for the purpose of managing such contact, responding to requests, and providing the requested services, which may include, where applicable, providing consumer care services and/or handling complaints or incidents.
  • Analysis of CUN’s corporate reputation: CUN may analyze the posts and references made by different users, whether directly (e.g., by posting a comment on CUN’s corporate profile or sending a message to this profile) or indirectly (e.g., through posts which, although not addressed directly to CUN, refer to its products and services or its brand and, due to the user’s privacy settings, are visible to all users of the social network) in order to understand the brand’s reputation and improve our products and services.

3. What data are processed by CUN and from what sources are they obtained?

The personal data that CUN processes for the development of the aforementioned purposes may come from the following sources:

Data provided by the user through different actions such as:

  • Completing the forms made available by CUN.
  • Sending private messages, posting on CUN’s social profile or addressing posts directly or indirectly to CUN, provided that, in this latter case, they refer to its products and services or its brand and, due to the user’s privacy settings, are visible to all users of the social network.

Data provided by the social network:

  • As a result of the user browsing and using CUN’s profiles on social networks.
  • Any other information that the user authorizes the social networks to provide to CUN when using social network connectors to register or that, according to the user’s privacy settings, is visible to all users of the social network or to CUN in particular.

Third-party data provided by the user.

CUN may process personal data of the following types, depending on the relationship established with the user and the characteristics of the social network:

Identification data (e.g., first and last name, email address, postal address, telephone number, IP address, image, etc.).

  • Data relating to personal characteristics and social circumstances (e.g., age, date of birth, preferences, hobbies, and lifestyle, etc.).
  • Browsing and location data (e.g., use of CUN’s websites, sections visited, data that the user provides through social networks when indicating their location, etc.).
  • And any data published by the user on the social network that, according to their privacy settings, is visible to all users of the social network or to CUN in particular, or that arise from the interactions established by the user with CUN.

4. What is the legal basis for CUN’s processing of your data?

CUN processes the personal data identified above on the basis of the following legal grounds:

  • The processing of your data for the purpose of “Contact and user management” is based on the management and handling of the legal relationship established between the user and CUN, that is, on managing your request, maintaining contact between the parties and, where applicable, providing the service that the user has requested.
  • The processing of personal data for the purpose of “Analysis of CUN’s corporate reputation” is based on CUN’s legitimate interest in understanding the brand’s reputation and improving our products and services.
  • CUN informs you that it will only carry out the processing of personal data for purposes based on the user’s consent if the user has consented to such processing through the consent mechanisms made available by CUN.

5. To whom are your data disclosed?

With regard to the other purposes of data processing detailed in this Privacy Policy, CUN informs users that such processing purposes do not involve the disclosure of their data by CUN to third-party entities.

6. How long do we keep your data?

CUN will retain your personal data for as long as necessary to provide the requested service and/or to achieve the intended processing purpose.

Thereafter, provided that the user has not exercised their right to erasure, the data will be retained for the legally established periods applicable in each case, taking into account the type of data as well as the purpose of the processing.

You may request more information about CUN’s personal data retention periods at dpocun@unav.es.

7. What are your rights regarding your personal data?

CUN informs you that you may exercise your rights of access, rectification, restriction of processing, objection, erasure, and portability through any of the following channels:

     a. Postal address: Avenida Pío XII, 36, 31008, Pamplona
     b. Email: protecciondedatosnav@unav.es
 

CUN informs you that you may lodge a complaint with the competent Data Protection Supervisory Authority. However, as a first step, you may submit a complaint to the Data Protection Officer.

USE OF CUN’S SOCIAL MEDIA PROFILES

1. Facebook fan page

When you click the “Follow” button, you will establish a connection with us and become a follower of this page. The connection will appear on your profile and on your wall, so that your friends may receive a notification about it. Although you may appear in the list of “people who like this page” or in ads about it, we will not be able to see your profile or your personal information, only the identifying data that Facebook allows and that you share, depending on the privacy settings you have selected on that social network. We will also not have access to the “news feed” section with information about your activity. By contrast, we will be able to see the information that you have made available to "Everyone" in your profile, post content on your wall or communicate with you through messages or periodic updates of our status, which will also be posted on your wall.

By becoming a fan of this page, by clicking the “Follow” button on this page, you consent to:

  1. The processing of your personal data within the Facebook environment in accordance with its privacy policies: https://www.facebook.com/privacy/explanation;
  2. CUN’s access to the data contained in your environment and that you publish on our page;
  3. The information that we publish appearing on your page or wall; and
  4. Your receiving personal and individual messages through Facebook that we will send you with content that we consider may be of interest to you regarding our training activities, seminars, and events, and receiving updates about the status of this page, which will be posted on your wall.

Therefore, if you do not accept these conditions, please do not request to become a fan of this page.

If you wish to stop following this page, you only have to click on the hyperlink that appears at the bottom left “Stop following this page.” To manage your privacy, as well as to block or unblock a page, please follow the steps indicated at https://es-es.facebook.com/help/privacy/pages.

Please remember that you may always control your connections, immediately delete content you no longer like, and restrict with whom you share your connections in your privacy settings at https://www.facebook.com/privacy/explanation.

In the context of this processing, you should bear in mind that CUN can only view or delete your data as a fan. Any rectification of such data must be carried out through your user settings.

2. X follower profile

When you click the “Follow” button, you will establish a connection with us and become a follower of this profile. The connection will appear on your profile and we will have access to the identifying data that X allows and that you share in accordance with the privacy settings you have selected on that social network. For more information about privacy settings on X, you have the following link: https://x.com/privacy?lang=es.

By following our @Clinicanavarra profile and clicking the “Follow” button, you consent to:

  1. The processing of your personal data within the X (Twitter) environment in accordance with its privacy policies: https://x.com/privacy?lang=es;
  2. CUN’s access to the “Tweets” that you share with our profile;
  3. The “Tweets” that we publish appearing on your profile; and
  4. CUN following you and your receiving private messages from our profile with content that we consider may be of interest to you regarding our training activities, seminars, and events.

Therefore, if you do not accept these conditions, please do not request to “Follow” our profile.

If you wish to stop following this page, you only have to go to our @ClinicaNavarra profile and click on “Following.” Once you do this, it will appear in red and you will be able to stop following us. To manage your privacy, you may do so as indicated at https://x.com/privacy?lang=es.

Please remember that you may always control your connections, immediately delete content you no longer like, and restrict with whom you share your connections in your privacy settings at https://twitter.com/privacy?lang=es.

3. Contact on LinkedIn

If you send an invitation to join our professional network on LinkedIn, you will establish a connection with CUN and become our first-degree contact. The connection will appear in your updates and you will be able to view it in your contact list.

Additionally, you will appear in CUN’s list of first-degree contacts, so second- or third-degree contacts that we have in common will be able to access your profile.

We will have access to the identifying data that LinkedIn allows and that you share depending on the privacy settings you have selected on that social network.

By becoming a first-degree contact of the Clinic on LinkedIn, you are consenting to:

1. The processing of your personal data within the LinkedIn environment in accordance with its privacy policies: https://www.linkedin.com/legal/privacy-policy;
2. Our updates appearing on your profile; and
3. Your receiving personal and individual messages with content that we consider may be of interest to you regarding our training activities, seminars, and events.

Therefore, if you do not accept these conditions, please do not request to become a contact of this page.

If you wish to stop receiving information from the Clinic’s profile on LinkedIn, you may cease to be a first-degree contact by going to your LinkedIn contacts section and following the instructions provided by LinkedIn at the following link: https://ayuda.linkedin.com/app/answers/detail/a_id/3005/~/seguir-y-dejar-de-seguir-a-miembros-de-un-grupo.

You may configure your privacy settings as indicated at https://www.linkedin.com/legal/privacy-policy.

Please remember that you may always control your connections, immediately delete content you no longer like, and restrict with whom you share your connections in your privacy settings at https://www.linkedin.com/legal/privacy-policy.

4. Instagram follower profile

When you click the “Follow” button, you will establish a connection with us and become a follower of this profile. The connection will appear on your profile and we will have access to the personal data that Instagram allows and that you share in accordance with the privacy settings you have selected on that social network. For more information about privacy settings on Instagram, you have this link: https://help.instagram.com/519522125107875.

By following our @clinicanavarra profile and clicking the “Follow” button, you consent to:

1. The processing of your personal data within the Instagram environment in accordance with its privacy policies: https://help.instagram.com/519522125107875;
2. CUN’s access to the photographs that you share with our profile;
3. The photographs that we publish appearing on your profile; and
4. CUN following you and your receiving private messages from our profile with content that we consider may be of interest to you regarding our training activities, seminars, and events.

Therefore, if you do not accept these conditions, please do not request to “Follow” our profile.

If you wish to stop following this page, you only have to go to our @clinicanavarra profile and click on “Following.” Once you do this, it will appear in red and you will be able to stop following us. To manage your privacy, you may do so as indicated at https://help.instagram.com/519522125107875.

Please remember that you may always control your connections, immediately delete content you no longer like, and restrict with whom you share your connections in your privacy settings at https://help.instagram.com/519522125107875.

5. YouTube subscriber profile

When you click the “Subscribe” button, you will establish a connection with us and become a subscriber to our channel. The connection will appear on your profile and in your list of subscribed channels. We will have access to the personal data that YouTube allows and that you share in accordance with the privacy settings you have selected on that social network. For more information about privacy settings on YouTube, you have this link: https://policies.google.com/privacy?hl=en.

By subscribing to our YouTube channel, you consent to:

  1. The processing of your personal data within the YouTube environment in accordance with its privacy policies: https://policies.google.com/privacy?hl=en
  2. The videos that we publish appearing on your YouTube home page or in your subscriptions section.
  3. Your receiving personal and individual messages with content that we consider may be of interest to you regarding our training activities, seminars, and events.

Therefore, if you do not accept these conditions, please do not request to “Subscribe” to our profile.

If you wish to stop being a subscriber to our channel, you only have to go to our channel and click on “Subscribed.” Once you do this, a pop-up window will appear allowing you to confirm that you wish to cancel your subscription to our channel. To manage your privacy, you may do so as indicated at https://policies.google.com/privacy?hl=en.

Please remember that you may always control your connections, immediately delete content you no longer like, and restrict with whom you share your connections in your privacy settings at https://policies.google.com/privacy?hl=en.